Morland & Martin Plumbing and Heating Ltd

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.  Our workmanship carries a one-year guarantee from the date of complete installation.

After the completion of the works, please inspect the work as soon as possible to ensure everything has been carried out to our usual high standards.  

In the unlikely event there is anything you are not completely satisfied with, please contact us in order for us to rectify any problems as soon as possible. You can either call us on 01324 625924 or write to us at Morland and Martin Plumbing and Heating Ltd, Unit 5, 2 Castings Court, Middlefield Industrial Estate, Falkirk, FK2 9HQ or email us at  We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use the Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0333 241 3209.